Shipping Policies

 

Which courier will be used for delivery?

Orders for United States delivery will be shipped by USPS, UPS, DHL or FedEx, and International Orders will be shipped UPS, DHL, FedEx or by your domestic couriers depending on your country and region.

 

How much does shipping cost?

We make the delivery process easier and hassle free, by giving all orders over $45.00 with USA delivery address FREE shipping.  Shipping cost to other countries will be calculated at checkout, and please feel free to contact us if you have any inquiries about shipping cost to your destination.

 

How can I track my order?

Once your order has been processed and shipped, you will receive an email with a tracking number and can track your order via our website Track Order or the shipping carrier's website, as you prefer.

 

Will I need to pay customs duties?

For international deliveries (meaning deliveries to countries other than United States), the customer is, by default, responsible for customs clearance, including payment of relevant import taxes, unless otherwise stated.  For certain products only, we are pleased to offer customs clearance services and tax free door to door delivery.  Please contact us regarding your specific products and location if you want more information.   For United States deliveries, you will not need to pay customs duties.

 

How long will it take to get my order?

Once you place an order, processing begins and this usually takes 2-3 business days.  In some situations, such as a period when inventory replenishment is in process, processing times could be longer.  You will receive an email once your order is shipped.

 

Transit time varies depending on different factors, including the specific product(s) you ordered as well as your specific location.  If you want to know the approximate shipping time for a particular product, please contact us and let us know, and be sure to include your delivery location.    Alternatively you may simply keep in mind the following conservative estimates:

 

Transit time for in stock products shipped to a USA delivery address will be approximately 2-7 business days.

 

Transit time for in stock products to a delivery address located outside of the USA will be approximately 10-20 business days.

 

 Shipping Delays Disclaimer:

We are not responsible in the event your package is not received within the time frames estimated above, as there can be unforeseen delays caused by third party couriers.  Therefore, no refunds will be provided based on reasonable delays in shipping (reasonable is defined as maximum 45 calendar days from the date of order).

 

We try to exceed your expectations and deliver without delay.  Thank you for your understanding.

 

 

Packages Lost in Transit or Missing Packages:

We are not responsible for lost, stolen or damaged shipments, should such damage or loss occur during the shipping process handled by third party couriers.

 

Therefore, please understand that no automatic refunds will made in event that a package is lost, stolen during the shipping process.  However, we will assist you with information to file a claim with the relevant courier, including providing of required documentation.

 

Damaged Packages:

If your item arrives damaged, you must report the damage to us within 7 calendar days of delivery (including photos of the product and of the packaging, as well as a video) to be eligible for a free replacement.  To report a damaged item, please email support@theshoedoc.com For more information, read our Return & Refund Policy.

 

Re-routed or Refused Packages and Import Tariff Refusals:

Orders re-routed to a different delivery address by you will not be eligible for any refunds. 

 

Orders for which delivery is refused by you (for any reason, including perceived shipping damages) will receive a refund of the purchase price minus the shipping cost after the package has been returned to us.

 

If your order is refused by the customs authorities in your country and cannot be delivered, you are eligible for or a refund.

 

Please note that many packages do require a signature on delivery to ensure safe delivery.  Please make sure you or someone responsible at your shipping address will be available to sign for your delivery, if required.