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Refund policy

When you visit the Shoe Doc... Happiness is Guaranteed
Hi! We just wanted to tell you how proud we are of our products, and we especially wanted to tell you that every Shoe Doc product comes with our happiness guarantee. If Shoe Doc products to not meet your expectations, we will give you a full refund or exchange, no questions asked. We stand behind every Shoe Doc product that we sell. Full refund means full refund! No red tape, and no hidden re-stocking fees. To process a return or exchange, call our awesome customer service staff at 949-421-3000 Monday-Friday 8:30am-4:30pm PST, or simply follow the instructions below:
Send you product for return or exchange to:
CareCo LLC

22542 Shannon Circle 
 Lake Forest CA 92630
Include in the shipment:

  • Note explaining if you are requesting an exchange or refund 
 * Printed order receipt

  • Contact phone number

  • Product to be returned or exchanged
  • Return policy only applicable for purchases made on If you made a purchase through one of our distributors or retailers please return the merchandise to the store or seller in which you purchased the product from.